TRANSFORMATION IN A CUSTOMER-FOCUSED WORLD
Charlotte Street Hotel, London
November 10th 18:00 – 21:00 BST
“In a world where consumer expectations are boundless and in flux, the stakes are high for delivering an exceptional customer experience (CX). Consequently, more and more organizations are becoming customer obsessed, prioritizing CX but often haphazardly innovating to meet their CX goals.”
McKinsey, 2022
More than 70% of technology executives rank CX as the key driver for digital transformation, and rightly so. The organisations getting it right are realising up to a 30% improvement in customer satisfaction and employee engagement [McKinsey, 2022]. With consumer markets becoming increasingly competitive, it’s clear that a tech stack which can integrate content services and enhance end-user experience is critical.
However, with retail and manufacturing margins shrinking up to 5% a year, technology leaders are facing pressure to not only deliver new transformative technologies but also cut costs [McKinsey, 2022]. And as legacy systems become increasingly expensive to maintain, technology leaders face a difficult paradox:
How can you utilise technology to create a CX that provides a competitive edge, whilst battling pressures from the board to mitigate cost?
WHO SHOULD ATTEND?
Senior retail and manufacturing decision makers such as CTOs, CIOs, CMOs, COOs and other CPG-focused leaders with an interest in digital transformation and its role in content management enterprise.
Attendance is capped to ensure every participant is able to contribute. The meeting is only open to invited participants or those who have been referred by a colleague or our partner, Hyland.
WHO’S OUR CLUB PARTNER?
A special thank you to Hyland for their continued support of the Change Makers Club. Hyland is a leading content services provider that enables thousands of organizations to deliver better experiences to the people they serve. With more than 4,000 employees around the world, Hyland is widely known as both a great company to work for and a great company to do business with. Find us at Hyland.com.
WHERE AND WHEN?
10th November – 18:00
Charlotte Street Hotel
WHAT IS THE EXPERIENCE?
All of our roundtables are focused, collaborative and informative. Thanks to a chaired and moderated discussion you will: gain insights and ideas from thought leaders in different industries, benchmark your own plans within a collaborative and confidential environment and network with an exclusive group of senior executives in similar size organisations to you.
The Team
James Harris
Founder
Hope Onderdonck
Club Director
Sam Bott
Club Director
George Parry
Club Director
Will Russell
Research Director
Reema Roda
Research Director
Elle Brasier
Head of Operations
Megan Griffiths
Club Director
Ted Sami
Research DirectorIf you have a question about attendance, please contact me:
George Parry
Club Director, Change Makers Club