Connected Journeys

Insurance

Virtual Private Roundtable

Wednesday 20th November [11AM – 12PM GMT]

“Around 84% of consumers feel that the experience a company delivers—including value, personalization and transparency—is just as important as the goods and services it sells”

– Forbes 2024

With advanced digital tools transforming insurance, customers now expect personalised, seamless experiences across all channels. Yet, over 40% of insurance customers are dissatisfied with their current digital interactions [McKinsey, 2023]. As the industry commoditises, insurers must diversify strategies to stay competitive.

 

The challenge lies in fragmented customer data and legacy systems, leading to inconsistent experiences and risks of non-compliant policies [McKinsey, 2024]. This disjointed structure erodes customer trust whilst exposing insurers to financial risks and fines. With customer experience now being a critical predictor of financial success, prioritising seamless interactions is not an option.

 

So, how can you effectively leverage advanced digital tools to deliver a truly omnichannel customer experience that is consistent, trustworthy and personalised?

THOUGHT LEADER

Alan Newman, Head of Insurance

 

With over 10 years’ experience in Insurance and Customer Communications, Alan is passionate about helping organisations deliver next level customer communication experiences. He leads the Insurance services division at Quadient, a global leader in Customer Communications Management (CCM) and Customer Experience Management (CXM) solutions.

If you have a question about attendance, please contact me:

 

Lily Patterson

Club Director, Change Makers Club

 

Tel: +44 (0) 7762 263219

Email: lily.patterson@changemakersclub.com

Address: 18-20 Huntsworth Mews, Marylebone NW1 6DD